The past eighteen months have undoubtedly been the most disruptive and turbulent in our lifetimes, and the digital transformation landscape is no different. The goalposts were rapidly shifting for what businesses wanted to achieve from digital transformation, and their full idea of what digital transformation truly looked like. In 2019, the digital transformation, and subsequently the enterprise communications space was forward-looking, progressive, and growing for a greater future full of automation and technological advancements. However, in what felt like almost overnight, the sector shifted from progressions to pure survival. All unnecessary expenses were cut, new future technologies were put on hold indefinitely, and the goals that businesses were looking to achieve from digital transformation shifted dramatically. The sector, like the rest of the world, was in turmoil.

Now, in 2021, we are looking towards a post-pandemic environment, and towards what our ‘new normal’ might hold. We interviewed nearly 1000 key decision makers across the business spectrum to gain an understanding of exactly what their digital transformation and enterprise communications targets were moving forward, what technologies they felt would be most dominant, what their challenges would be, and what 2021 and beyond might hold for the industry.

This report will investigate the findings of the Digital Transformation EXPO and UC EXPO survey, conveying and analysing the opinion of decision makers across the industry on topics including the new era of work, the drivers of transformation, technology that will power the shift, and making the transformation happen. After an incredibly successful co-located DTX + UCX 2021 event, we can’t wait to hear what our decision makers have had to say.

Download the report here or view below.