UC EXPO Market Insight Report - December 2020

UC EXPO Market Insight Report - December 2020

The year 2020 has been transformative for people, economies and industries around the world, and Unified Communications and Collaboration (UC&C) is no exception. Under the weight of the global Coronavirus pandemic, people and businesses have risen to the ultimate challenge of staying connected and productive in a time where the rules for human interaction have been rewritten entirely.

Necessary social distancing and stringent lockdown measures have paved the way for a mass activation of remote working like never before. Inevitably, this unforeseen operational and cultural shift has seen businesses race to deploy a range of new tools and technologies in an effort to keep their employees connected and businesses operational as they weather the storm of change. This has caused many interesting nuances across the UC&C landscape over the last few months, which now look set to shape the future of work as we enter 2021.

In December 2020, UC EXPO carried out its latest market insight survey to understand the continued developments in UC&C as 2020 draws to a close. The survey replicates the Market Insights Survey conducted back in April, to explore the latest trends in cloud and collaboration amongst businesses and the impact Coronavirus has had on the progression of UC&C strategy and decision making, throughout what has been an ever-changing year.

Drawing comparisons between the two studies, the report considers the attitudes towards UC&C during the first stages of the pandemic, exploring how these have evolved over time and illustrating the challenges and priorities now influencing UC&C decision making as we look ahead to the new year.

Download the report here or view below.