UCX & CX Leaders Summit

The UCX & CX Leaders Summit is closed-room, invite-only event for senior decision-makers, budget-holders and innovators. This is an unmissable opportunity to share ideas, get inspired and prepare for the new era of hybrid work, collaboration and customer engagement. Explore best practice for team work using unified communications software and services, understand endpoint security measures, discuss future office and workplace strategies and make sure that you support the customer journey with the best tools and approaches.

What's in it for you?

Network and collaborate with fellow influential members of the UC & CCX community and join
pre-qualified meetings with the handpicked solutions providers that you want to meet.

STRATEGIC KEYNOTES FROM INDUSTRY TRAILBLAZERS

PEER TO PEER ROUND TABLES ON KEY CHALLENGES

PRE-SCHEDULED MEETINGS TO EVALUATE YOUR SYSTEMS

OPPORTUNITIES TO NETWORK AND CONNECT

Who's it for?

Group Head of Collaboration // Director of Collaboration Services // Managing Director // Principal Analyst
Global IT Program Director // Group Head of Collaboration // Head of Meeting Solutions // Teams Product Manager

What our delegates say

Round table topics

Join our peer to peer round tables specially curated by the UCX team to encourage collaboration

with other leaders. Hover over the below topics

'Hybrid headache'

How can this be solved?

Secure hybrid workers

How to keep remote teams protected from attacks

The office and boardroom

How can these be built for the future?

Hybrid working culture

How can we create an effective hybrid culture

AI and customer engagement

How AI can be used to improve engagement

Customer experience

How to control and deliver a faultless customer experience

CPaaS strategies

More personalised interactions for the future

Improving user experience

What communications useage data should you capture

What to expect on the day

Morning

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Registration & Networking Breakfast
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Welcome Address
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Opening Keynote Panel

Panel Discussion: Striking a balance: Addressing the ‘hybrid headache’

• How can you create a culture of inclusivity between your remote and in office workforce?
• What technology tools should underpin this?
• Designing a governance strategy which ensures hybrid workers thrive

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Panel Discussion: Closing the productivity gap: Keeping employees engaged in a more remote world


• How can you keep employees productive when they’re moving to and from different environments?
• How should you design your organisations collaboration strategy to drive productivity?
• Keeping remote employees motivated long term and part of company culture

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Round Tables, 121 Meetings and Networking

Think Tank Sessions (Choice of 3)

• How to solve the ‘Hybrid Headache’
• How to keep remote teams protected from cyber attacks
• Create an effective and healthy hybrid working culture

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Panel Discussion: Rapidly transitioning to cloud communications without hitting bumps in the road


• How should your organisation move things to the cloud rapidly?
• What infrastructure do you need to ensure long term quality of service?
• What governance programme should you have to avoid complexity?

Afternoon

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Lunch
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Fireside chat: Secure hybrid workers: Ensuring you don’t get attacked


• Security from your endpoints to your people: Getting security culture right
• What technology should you to secure your communications systems?
• How should you manage an attack if the worst happens?

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Round Tables, 121 Meetings and Networking

Think Tank Sessions (Choice of 4)

• Designing meeting rooms and the office for the new worker
• The home office setup: How should you reconfigure for 2022
• Data capture: Avoiding employee fear of ‘big brother’
• Digital assistants and AI: How can we make work easier?

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Coffee & Refreshments
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Closing Keynote: A boardroom perspective, the business case for advancing UC&C investments


• How to gain competitive advantage
• What it means for recruiting and retaining the best talent
• Why technology is not a silver bullet

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Closing Remarks
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Evening Reception & Networking Party